The following policies and procedures shall apply to the conduct of passengers utilizing the Jump On Express (JOE) transit system.
Fares? JOE is supported by the merchants in the districts served. Please be respectful and grateful to have a complimentary ride on JOE. Make sure you thank the merchants you visit for providing such an asset to our residents and visitors.
Tipping? Gratuity is appreciated. Tips may be dropped in the driver tip jar at the front of the JOE vehicle.
Attire? Passengers shall be required to wear appropriate clothing, including shirts and footwear on the JOE vehicles. Wet bathing suits and/or towels are not permitted on the seats.
Smoking? No smoking shall be permitted by any passenger aboard any of the JOE vehicles.
Food/Beverages? Passengers shall not consume any food aboard JOE vehicles. Non-alcoholic beverages may be carried aboard the JOE vehicles in spill proof containers, including spill proof coffee mugs.
Passengers aboard JOE vehicles shall not consume beverages or chew gum or tobacco products aboard JOE vehicles.
Animals? Pets are permitted aboard JOE vehicles, provided they are leashed or in a cage or animal carry case. Animals are not permitted on seats. The JOE and its drivers reserve the right to prohibit animals which are deemed to be a nuisance due to barking, have an unkept or unclean appearance, exhibit aggressiveness to passengers, or if such animals, due to size, restrict the capacity of the vehicle or may hamper the safety of JOE passengers. In cases when another passenger is allergic to animals, the passenger traveling with the animal will be asked to wait for the next JOE vehicle.
Rollerblades? No passengers are permitted to board JOE vehicles wearing rollerblades.
Disruptive Behavior?
JOE, its Operator, employees and agents shall have the right to refuse entry to or expel any passenger who, in the judgment of JOE, its Operator, employees and agents, is a danger to the safe operation of the vehicle, shows a lack of respect to the rights of the other passengers by being loud and disruptive, uses profanity, or exhibits any lewd or suggestive behavior or endangers the health and well-being of the other passengers and/or driver. Any passenger who is deemed to be disruptive as described herein, or who chronically violates these Policies and Procedures may be banned from using JOE.
Injuries: All injuries must be immediately reported to the driver or manager on duty and should be reported to JOE within 24 hours of occurrence. Names, address and telephone numbers of other passengers or witnesses must be provided to JOE. Unreported injuries sustained while traveling on JOE vehicles may not be acknowledged at later dates. JOE is not responsible for injuries which result from the unsafe acts of passengers. Passengers should remain seated until the bus comes to a complete stop.
Per Section 37.165 (c) (3) of the DOT ADA Regulations all riders must have their common wheelchairs secured while aboard JOE vehicles.
Service may be declined to a rider who refuses to allow his or her common wheelchair to be secured.
JOE is not responsible for lost, stolen or damaged personal property or for injuries that result from a passengers unsafe actions or failure to follow the policies and procedures aboard a JOE vehicle.
JOE reserves the right to modify or amend these policies and procedures from time to time as deemed appropriate.
Questions? Concerns? Compliments? Let JOE know! 239-250-2520 joe@jumponexpress.com
JumpOnExpress 